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• December 9, 2025
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Solved: Printer won’t connect to HP Smart on computer HP Support Community 9438608

I don't know whether having set it to On (it was anyway) that I expect HP Smart to suddenly do something. I do that in Installed Apps, HP astrozino casino no deposit bonus Smart, Location but then nothing happens. Got a brand new HP Smart Tank 7605 and am trying to set it up. The HP App supports 30+ languages, including English, Spanish, French, German, Chinese (Simplified & Traditional), Japanese, Portuguese, Russian, and more.

How do I add 'HP Smart Print' to the list of devices on my Windows 10 PC?

• Whenever I use HP Smart and try to print from a Win11 Laptop using VPN on my small local network, I get a very slow delay while printing to an HP MFP-4301fnw printer .
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• I want to print locally by trying to exempt the HP SMART App from being redirected by VPN software outside my local network?
• It adds one, but says the Laser is powered off.
• I’ve been using HP Smart when scanning documents.
• Ironically I can easily add the printer in HP Smart on my Android  phone and use the scanner function from there but for now I cannot scan from Windows.
• To find out if your printer is compatible, go to Mobile printing solutions for HP printers.

You can also check printer status, troubleshoot issues, order supplies, and set printer preferences. Install the HP App and set up the printer Thanks for reaching out about your query regarding your printer! I have location services turned off by default from my company's IT department and I am not allowed to print over wifi. I want to be able to print directly from these apps and not have to create a PDF file, switch to HP Smart App and then print the PDF from there.

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However, for direct printing in apps like Word or PowerPoint, you'll need to ensure your printer is properly set up as a printer in your PC’s settings. In HP Smart when I try to Add Printer it immediately wants me to "allow HP Smart to access your location to find printers". The HP App is the next generation of HP Smart, offering a streamlined way to set up, manage, and troubleshoot all your HP printers, laptops, tablets, and accessories — all in one place. To find out if your printer is compatible, go to Mobile printing solutions for HP printers. The HP app supports most wireless-capable printers manufactured in 2014 and later. I cannot get the printer to show up in the app so I can't use any functions through the app. If you're using a Wi-Fi-connected HP printer, this is crucial for ensuring the printer can communicate with your PC. Malwarebytes Privacy VPN allows a Win11 App to bypass the Privacy VPN for local network use when it is specified by App Name/HD drive location or by static IP address . The Laptop can print to the 4301fdw using the HP SMART App through the VPN by a wireless connection, but it is extremely slow for printing through the VPN. When I temp disable the VPN s/w, my HP Smart printing speed is much faster on the MFP-4301fnw printer.

HP Smart location cannot be turned on

• When i have received this new HP Desktop computer, i was able to connect HP Smart to the HP Laserjet printers of this office and was able to use the scan feature of the said app.
• Is it just not possible to have the printer on an isolated and restricted subnet for HP Smart to work?
• If this solution helped, please click “Accepted Solution” so others can benefit too.
• If the location toggle is greyed out, it’s usually due to device-level settings or permissions.
• So the  printer is connecting to the network just fine, it’s just that HP Smart won’t add it as a new device.
• You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Restore the network defaults from the printer to place it into first-time wireless setup mode. If the location toggle is greyed out, it’s usually due to device-level settings or permissions. I can print from any other app and I can scan perfectly fine from the Windows Fax and Scan app.

Step-by-Step Fix for HP Smart App Location Issue on Windows 11

When i have received this new HP Desktop computer, i was able to connect HP Smart to the HP Laserjet printers of this office and was able to use the scan feature of the said app. Use the  HP App for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network. When I had 'HP Smart Printer' listed in Windows printers, I could select HP Smart Printer from within MS Word (etc) and when I clicked print it would open the HP Smart Printing app and my printing worked. It appears there is no Win11 Shortcut available or can be created to link to the HP SMART App, so this would not reveal the HP SMART App location. This is why I asked about how to exempt the HP SMART App from VPN use – to enable faster local printing by bypassing the VPN. My Malwarebytes VPN s/w allows me to exempt specific Win11 Apps locations or static IP addresses from being forced to use VPN. I want to print locally by trying to exempt the HP SMART App from being redirected by VPN software outside my local network? Is it just not possible to have the printer on an isolated and restricted subnet for HP Smart to work?

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I was finally able to get it all set up with this information. Enter the device type and model name of your HP product It adds one, but says the Laser is powered off. I need this in order to set up the shortcut to Scan to Email.

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If you uninstalled HP Smart first and then installed the new HP app, you need to re-add your printers. After you update, all printers added to the HP Smart app appear in the HP app. Based on your description, you're encountering a location permission requirement in the HP Smart app that prevents you from adding a printer, despite trying USB and Wi-Fi Direct methods.